Last revision date is June 30, 2023
What this policy covers
This document is intended to help you understand:
- What information we collect about you
- How we use any personal information
- How we share (or don't share) any personal information
- How we store and keep secure any personal information
- How you can update and control any personal information
- Other important information relevant to your privacy
What information we collect about you
Many portions of our Website are free for you to browse without collection of any personal information. If you wish to use any of our Services; however, you must create an account and provide us with the information we need to provide you with those Services. Information we need to complete such a transaction includes your name, name of the company on whose behalf you are inquiring or seeking to engage our Services for, email address, payment and billing information. We may also need to know some technical information about the device(s) on which you want to use our Services (collectively, your "Personal Information").
As is true of most websites, we gather certain information automatically. This information, which is also included in the scope of your Personal Information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), time zone, referring/exit pages, the files viewed on our Website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the Website. We collect this type of device information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
Whenever you create an account with us you agree and acknowledge are intentionally providing your Personal Information in compliance with the laws and regulations applicable to you.
We may process your Personal Data because:
- You have given us permission or consent to do so;
- To provide you with our Services as requested by you;
- To process payments;
- To comply with a contract;
- To comply with the legal obligation to which we are subject; and
- Based on interests, based on our legitimate interests in constantly and profitably improving the content, functionality and attractiveness of the Website and/or our Services by analyzing your usage of either or both.
How we use your Personal Information
We use the information we collect from you for the following purposes:
- To provide, maintain, and to communication with you about our Services
- To identify your preferences
- To provide you information about our other Services that might be of interest to you
- To comply with our internal record-keeping needs to legal compliance needs
- To notify you about changes to our Services
- To allow you the option to participate in interactive features of our Services
- To detect, prevent, and address technical issues
- To provide you with customer support
- To improve our Services through information analysis
- To protect or otherwise investigate our Services regarding misuse, security breaches, prevention, detection, mitigation, or investigation of fraud, or other potentially prohibited or illegal activities and/or attempts to interfere with the Website or Services or to harm others
- With respect to a transfer or sale, including a potential transfer or sale, of any of our assets and/or operations to another party or in the due diligence process in line with a potential transfer or sale
- To determine your level of engagement
- Monitor and improve the information security of the Website and/or our Services
- Comply with governmental regulations or to respond to a subpoena or other governmental, court, administrative, Member State, Supervisory Authority or other legal requirement (as those terms are defined by applicable law)
- Hire, train and/or manage our staff/employees
- Any other purpose communicated to you at the time of collecting the Personal Information and if required by law for which consent has been obtained
How we share (or don't share) any personal information
Your Personal Information is only shared with third parties in order to provide the Services you have requested.
Specifically, we work with third-party service providers that supply website and application development, hosting, maintenance, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use your Personal Information.
Social media and other website that you visit
- Any social media posts or comments that you make which are about us, or addressed to us on social media platforms or websites (for example, Twitter, Instagram, LinkedIn and Facebook). Any such posts or comments will be shared by you under the terms of the relevant social media platform or website on which they are published.
- Links contained on the Sites and Services, including links to any advertisers or other third-parties.
- We recommend that you review the terms and conditions and privacy policies of the relevant social media platforms and other websites or apps you visit, to understand how they use your information.
How you can update and control your Personal Information
You can update certain information related to you and your account through our website. If you wish to have your account deactivated, please contact us at firstname.lastname@example.org. If you wish to be removed from our email list either select the "Unsubscribe" link at the bottom of an email received from us or contact email@example.com.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. MultiTracks.com LLC aims to take reasonable steps to allow you to update, control, and limit the use of your Personal Data. If you wish to exercise any of these rights, contact firstname.lastname@example.org. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local Data Protection Authority in the European Economic Area (EEA).
Do not track (including California and Delaware do not track disclosures)
Some internet browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the "Do Not Track" signal, we do not currently interpret, respond to or alter its practices when it receives "Do Not Track" signals.
Consent to receive electronic notifications
Other important privacy information
Third-party service providers
The following third parties may have access to your Personal Information but only to perform the following tasks on our behalf, and they are obligated not to disclose or use it for any other purpose.
EEA data subject protection rights under the GDPR
If you are a resident of the EEA, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
If you wish to be informed about what Personal Information we hold about you, have a copy of it, correct or otherwise rectify it, and/or if you want it to be removed from our systems, please contact us using the contact information set out below or fill-out and submit this form.
In certain circumstances, you have the following data protection rights:Request access to your Personal Information (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Information we hold about you where we are the data controller and to check that we are lawfully processing it.Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons, which will be explained to you, if applicable, at the time of your request.Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.Request that we restrict the processing of your Personal Information. This enables you to ask us to temporarily stop the processing of your Personal Information in the following scenarios: (a) if you have concerns about the accuracy of your information and want to have it rectified; (b) where you believe our use of your information may be unlawful but you do not want us to erase it; (c) where you need us to hold the information for the purposes of defending or exercising your rights with respect to a legal claim even though we may no longer need it; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to keep it.Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the EEA.
If you wish to exercise any of the rights set out above, please contact us using the contact details below.
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure designed to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Notice to California, Nevada, and Utah residents
California Data Subject Rights
Shine the Light Law
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal Information that we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com or via mail at Privacy Officer, MultiTracks.com LLC, 1500 Arrow Point Dr. Building VII Ste 701, Cedar Park, TX 78613. We will respond to one request per California customer each year, and we do not respond to requests made by means other than as set forth above.
The California Consumer Protection Act (CCPA) and the California Privacy Rights Act (CPRA)
If you are a California resident, you have the following rights under applicable California law in relation to your personal information, subject to certain exceptions:
- Right to Know. You have the right to, up to twice in a 12-month period, request what categories and specific pieces of Personal Information we collect, use, disclose, share and/or sell, as applicable. You may make a request for this information twice within a 12-month period. You may request any or all of the following: The categories your personal information we has collected about you in the preceding 12 months; the categories of sources from which the personal information has been collected about you in the preceding 12 months; the business or commercial purpose for collecting or selling your personal information in the preceding 12 months; the categories of third parties with whom we have shared your personal information in the preceding 12 months; the categories of your personal information that we sold and the categories of third parties to whom the personal information was sold in the preceding 12 months, listed by category or categories of personal information for each third party to whom your personal information was sold; the categories of your personal information that we disclosed for a business purpose in the preceding 12 months; and/or the specific pieces of personal information we have collected about you.
- Right to Delete. You have the right to request the deletion of your Personal Information that is collected by us.
- Right to Non-Discrimination. You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
- Right to Data Portability. You have the right to request a copy of your Personal Information we have collected and maintained about you in the past 12 months.
Please note that if you request deletion of your Personal Information we may deny your request or may retain certain elements of your Personal Information if it is necessary for us or our service providers to:
- Complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between our business and you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
- To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
- Comply with a legal obligation.
- Otherwise use the personal data, internally, in a lawful manner that is compatible with the context in which you provided the information.
Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request") as permitted by the CCPA. We will not fulfill your request unless you have provided sufficient information that enables us to reasonably verify that you are the consumer about whom we collected the personal information on. To process requests about categories of information about you, we require that you provide at least two pieces of personal information that match the personal information we maintain about you. For example, if we collect your name, email and address, we may request you provide us your name, email, zip code or other pieces of information that we can verify. These rights are also subject to various exclusions and exceptions under applicable laws.
In your request for deletion, specify what information you are requesting be deleted or state that you are requesting all information we have collected or maintain about you be deleted. Please provide us with an email address to contact you at. If you do not have an email address, please provide either a telephone number and/or postal mailing address to contact you.
You may designate an authorized agent to make a request under the California Consumer Protection Act by providing the authorized agent written permission to do so or when you have provided the authorized agent power of attorney pursuant to Probate Code sections 4000 to 4465. We will require the authorized agent to submit proof that they have been authorized by you to act on their behalf, and, except in cases where you have provided the authorized agent power of attorney, we may require that you verify your identity with us. The authorized agent may submit a request to exercise these rights by emailing the letter of authorization or power of attorney to firstname.lastname@example.org.
We have not sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. We do not knowingly collect, sell or share the Personal Information of minors under 18 years of age.
We currently do not collect household data. If we receive a Right to Know or Right to Delete request submitted by all members of a household, we will individually respond to each request. We will not be able to comply with any request by a member of a household under the age of 13 as we do not collect personal information from any person under the age of 13.
We will respond to your request within 45 days after receipt of a Verifiable Consumer Request for a period covering 12 months and for no more than twice in a twelve-month period. We reserve the right to extend the response time by an additional 45 days when reasonably necessary and provided consumer notification of the extension is made within the first 45 days.
You may exercise any of the rights described in this section by filling out and submitting this form yourself, by having your agent fill out and submit this form on your behalf or sending an email to: email@example.com with "California Privacy Rights" as the subject line or mail us a letter to: Privacy Officer, MultiTracks.com LLC, 1500 Arrow Point Dr. Building VII Ste 701, Cedar Park, TX 78613.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We do not currently offer financial incentives or price or service differences online to consumer in exchange for the retention and/or sale of their information.
We may now or in the future elect to share information about you with third parties for those third parties' direct marketing purposes. California Civil Code § 1798.83 permits California residents who have supplied personal information (as defined in the law) to us to, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of Personal Information to third parties for their direct marketing purposes. If this law applies to you, you may obtain the categories of Personal Information shared by us and the names and addresses of all third parties that received Personal Information for their direct marketing purposes from us during the immediately prior calendar year (e.g., requests made in 2021 will receive information about 2020 sharing activities). To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response. To make such a request (limit one request per year), please send an email to firstname.lastname@example.org, with "California Privacy Rights" as the subject line or mail us a letter to our attention at Privacy Officer, MultiTracks.com LLC, 1500 Arrow Point Dr. Building VII Ste 701, Cedar Park, TX 78613. You must include your full name, email address with which you registered on our Website or to use our Services, and postal address in your request.
California consumers with disabilities my contact us by phone at (512) 535-1172 or email us at email@example.com for information on how to access this notice in an alternative format.
Colorado Data Subject Rights
Colorado residents have the same rights as set forth in The California Consumer Protection Act (CCPA) and the California Privacy Rights Act (CPRA) Section directly above, except that, to exercise your rights, email us at firstname.lastname@example.org subject matter "Colorado Data Subject Right Request". If we deny your request to exercise your rights in whole or in part, you may have 45 days from the date you receive our decision to appeal the decision. In such circumstances, you may contact us at email@example.com with the subject "Colorado Data Privacy Request Appeal" to provide us with information about details about why you are appealing the decision. In the event you are not satisfied with our response, you may contact the Colorado Attorney General.
In addition, If you are a Colorado resident as of July 1, 2023, you have the right to access, delete, correct, transfer, and opt-out of the sale of your Personal Information for the purposes of targeted advertising, sale to a third party for monetary gain, and/or for profiling in furtherance of decisions that produce legal or similarly significant effects concerning you or any other consumer.
You may authorize another person acting on your behalf to opt out of the process of your Personal Information for any of the reasons set forth above, including add as appropriate, via this web link, by indicating such preference or browser setting, browser extension, universal opt-out mechanism that meets the technical specifications established by the attorney general as of July 1, 2024, or global device setting.
Nevada Data Subject Rights
Nevada residents have a right to submit a verified request directing a website operator to not make any "sale" of covered information collected about the consumer for monetary consideration to a person for such person to license or sell the information to additional persons, subject to certain exceptions. If you are a Nevada resident and you would like to opt-out of a future sale of your covered information, you can contact us at firstname.lastname@example.org.
Canadian Anti-Spam Legislation ("CASL")
This Section provides additional information regarding the use of Personal Information about Canadian residents and the process to be followed in order to send unsolicited electronic communications to them, and our responsibilities under CASL.
For the purposes of this section:
- Commercial activity: Any transaction of commercial character, regardless of whether there is an expectation of profit or not.
- Commercial electronic message ("CEM"): CEMs are commercial electronic messages that encourage participation in commercial activity. Even if a commercial message is not sent with an expectation of garnering profit, it still qualifies as a CEM.
- Electronic address: An address used in connection with the transmission of an electronic message to an electronic mail account, and instant messaging account, a telephone account or similar account.
- Electronic message: A message sent by any means of telecommunication, including text, sound, voice or image.
- Express consent: Permission obtained when a recipient "opts in" to receive CEMs. Consent can be oral or written and could be an unedited audio recording, paper or electronic checkbox on a website. Express consent never expires unless the recipient chooses to unsubscribe. We will maintain records of all contacts for whom express consent exists.
- Unsubscribe: A withdrawal of consent to receive CEMs
By submitting forms to us that provide your electronic address, you are granting us express consent to send you CEMs. You may unsubscribe via the link found at the bottom of every electronic message.
All partners, employees, contractors, vendors and any other person sending CEMs on behalf of us will ensure that all such CEMs contain:
- Full contact information. This includes the sender's first name, last name, title, company name, company mailing address, direct telephone number, electronic address and company web address.
- Information enabling you to contact us and, if the CEM is sent on behalf of another party, the name of this party and the sender, in addition to the information listed above.
- An unsubscribe link that is clearly visible and that is valid for at least 60 days. The unsubscribe mechanism that will be provided to users via this link will be simple, quick and easy for the user to perform.
Unsubscribe Requests: All unsubscribe requests will be managed within 10 days of receipt. Partners, employees, contractors, vendors and any other person sending CEMs on behalf of us will not send an unsubscribed party any further communications by electronic means.
When we plan to introduce significant changes to its privacy practices, it will notify Canadian-resident users and obtain their consent prior to the changes coming into effect. Significant changes include using Personal Information for a new purpose not anticipated originally or a new disclosure of personal information to a third party for a purpose other than processing that is integral to the delivery of a service.
Links to other sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
We do not knowingly collect personally identifiable information from anyone under the age of 13 (16 in the EEA). If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at email@example.com. If we become aware that we have collected personal information from anyone under the age of 13 (16 in the EEA) without verification of parental consent, then we will take steps to remove that information from our servers.
What about security
We endeavor to incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Services and provide us with your information at your own risk.
Severability and Enforceability
1500 Arrow Point Dr. Building VII Ste 701
Cedar Park, TX 78613